|
 Live
Help
(by enlighten™) is
similar to the online help desk service being utilized on many
commercial websites, including Target, BestBuy, and Wal-Mart, and it has
proven to be a very effective tool in communicating with clients and
improving customer satisfaction. A recent article on ClickZ,
entitled ‘Customer Service Is Even More Important Now,’ states
“Customers want convenience. This means letting them contact you through
whatever channels they want. This might mean the telephone, but other
channels may be more preferable, such as live chat or e-mail. Investing
in 24/7 live chat…if analytics bear out, is a must.” (See
http://www.clickz.com/3633004.) With more and more people accessing
the Internet to conduct research and communicate with one
another, staying current with your avenues of online
insurance customer service not only makes sense, it’s a
necessity.
Live Help (by enlighten™)
offers the
opportunity to enhance an online insurance company’s customer service by
providing an attractive alternative to slow-to-respond voicemail and
impersonal e-mail. Live Help (by enlighten™)
offers a personal touch, which equates to the personal connection established
when an individual visits a business in person to purchase a product or
service and they are greeted and assisted by a representative of the
company. Whether buying insurance, clothing, electronics or books, the
main intangible that makes doing business with a ‘brick and mortar’
company an informative and enjoyable experience is the personal
connection. Live Help (by enlighten™) is the
next step for online insurance companies, ensuring they have a virtual
representative available to assist clients and potential customers.
Live Help
(by enlighten™) makes it much easier for
online insurance companies to communicate with potential clients,
disabled individuals, the elderly, and those who are out-of-state or
have a difficult time scheduling face-to-face appointments. In addition,
Live Help
(by
enlighten™) can
keep your online insurance office connected to one another even when
you’re not in the same location. Wherever you can access the Internet,
you can communicate with the office via videoconferencing. Are you
working from home, but still need to attend an office meeting? Do you
need to chat with a client or gather information from someone
out-of-state? Are you on-the-road but still need to attend office
meetings? With
Live Help
(by enlighten™),
the possibilities are endless.
No download is necessary to use
the cutting edge technology of
Live Help
(by enlighten™); if you’ve ever viewed a
YouTube video or any other streaming video, you’ve already downloaded
the updates to your browser, which will give you the capability to view
video on your computer.
Live Help
(by enlighten™) uses the
same technology that is utilized in modern web chat, creating a
communication portal from one computer to another. The Internet has
evolved, and within that evolution comes voice, video, and text
communications available simultaneously through your online insurance
website without having to purchase expensive servers and bandwidth. No
matter what size your office is,
the future
for online insurance companies is available today!
Whether
you’re looking to retain clientele with enhanced web offerings, seeking
to attract new customers with great service, or want to improve
interoffice communication,
Live Help
(by enlighten™)
can save your
office money, fortify customer relations, and add a healthy dose of
convenience to your work life. If you are an insurance agency looking to
add live communication to your website, please call (800) 529-5121
and ask to speak with a representative about
Live Help
(by enlighten™) today! |
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