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Live Help
(by enlighten™) -
the Future
of Customer Service for Online Insurance Companies!
The evolution of the help desk
for online insurance companies has brought with it a variety of ways for
clients to correspond using the company website as a communication
platform. With e-mail already being a standard replacement for printed
memos and letters, there is a growing demand for online insurance
websites to offer even faster communications with a personable presence,
and a direct convenience with instantaneous results. The solution?
Live Help
(by
enlighten™).
Live Help
(by enlighten™)
is
similar to the online help desk service being utilized on many
commercial websites, including Target, BestBuy, and Wal-Mart, and it has
proven to be a very effective tool in communicating with clients and
improving customer satisfaction. A recent article on ClickZ,
entitled ‘Customer Service Is Even More Important Now,’ states
“Customers want convenience. This means letting them contact you through
whatever channels they want. This might mean the telephone, but other
channels may be more preferable, such as live chat or e-mail. Investing
in 24/7 live chat…if analytics bear out, is a must.”
(See
http://www.clickz.com/3633004.)
With more and more people accessing the Internet to conduct research and
communicate with one another, staying current with your avenues of
online insurance customer service not only makes sense, it’s a
necessity.
Live Help
(by enlighten™)
offers the
opportunity to enhance an online insurance company’s customer service by
providing an attractive alternative to slow-to-respond voicemail and
impersonal e-mail.
Live Help
(by enlighten™)
offers a
personal touch, which equates to the personal connection established
when an individual visits a business in person to purchase a product or
service and they are greeted and assisted by a representative of the
company. Whether buying insurance, clothing, electronics or books, the
main intangible that makes doing business with a ‘brick and mortar’
company an informative and enjoyable experience is the personal
connection.
Live Help
(by enlighten™)
is the
next step for online insurance companies, ensuring they have a virtual
representative available to assist clients and potential customers.
CLICK HERE for
the complete article on
Live Help -
the Future
of Customer Service for Online Insurance Companies!
EXPERT
WITNESS
WEBSITES
Find
the Experts and Expert
Witnesses you need located here:
www.expertwitnesswebsites.com!
Understanding Your Homeowners Insurance
Many
of us obtain our homeowners insurance when we purchase our home.
After this initial purchase, we do not give this insurance
another thought. It is not until the roof is damaged
during a violent thunderstorm, a major appliance fails and
floods our basement, or the neighbor's kid slips and fractures
their wrist in our living room that we dust off the policy and
ask ourselves, "Am I covered for this?" Don't
wait until damage or an accident happens to discover what your
insurance policy covers. Instead, you should have a good
idea of what you are covered for and what is not included.
Every year you should assess if your coverage should increase or
if there is any optional coverage you may want to add. The
purpose of this article is to point out some general
characteristics of homeowners insurance and help in determining
if you have the right coverage. Obviously this cannot
substitute for a consultation with your insurance provider, but
it will give you a better idea of what questions to ask.
For the complete article about Homeowners
Insurance, click here.
Agents -
How important is a name in promoting your insurance business online?
Initial skeptics may have
doubted the longevity of the internet. In the
early years of growth, many businesses utilized a
webpage like an online business card that listed little
more than their contact information. Uncertain of
how to brand this new resource, businesses often
struggled with creating a domain name. Many URLs which included acronyms or catch phrases appeared
as company names now competed across state and even
country lines. Today, the benefit of maintaining a
strong online presence is no longer in question.
Indeed, the internet provides consumers 24/7 access to
even the smallest of businesses. Insurance agents
and companies are no exception and are recently
discovering the high cost of cross branding their brick
and mortar business with their online presence.
To find out more about how insurance domain names are
impacting your bottom line, click here.
Is online insurance right for you?
The Internet is a
powerful tool for the savvy online consumer. You can review
products, compare prices, research companies and purchase almost
anything. Following this trend is the increase availability of
insurance online. Insurance companies are providing coverage
information, quotes and even contracts online. This includes
automobile, homeowners, life, medical and even pet insurance.
Insurance has traditionally been a high customer service field with
direct human contact with your insurance agent. Because of the
change in customer contact, the migration towards providing insurance
online has not always been a smooth one. Instead companies are
finding some tools work and others only cause frustration or confusion.
Indeed, the availability of insurance online is still fluctuating and
developing...
Researching and obtaining insurance online is much easier today.
Many websites now offer comparison tools that will provide
quotes and coverage information (Click
here for more info). Keep
in mind if you choose a carrier from these searches, you will then be
contracting with that carrier for your insurance, not the original site.
This will either be done by forwarding you to the carrier's website or
the comparison site will forward your information to the insurance
company and they will then contact you. Many insurers still prefer
to have a representative call you and discuss your coverage over the
phone. Although not the same as meeting with a personal insurance agent,
it allows them to make certain you understand the coverage provided.
Also, because buying insurance online is new, many companies believe
that individualized customer care is still the best way to get your
business and a follow up call still provides some of this customer
service.
For
the complete article on Insurance Online, click here. |
Links to Online Insurance
Articles
-
ONLINE INSURANCE Live Help - The future of customer service!
More
Info
-
Is
ONLINE INSURANCE right for you?
More Info
-
How much HOME OWNERS Insurance
do you need?
More
Info
-
Is a GREEN HOME cleaner and safer?
More
Info
-
What do you do after a FLOOD damages your home or business?
More
Info
-
What FOOD SAFETY precautions should you take when preparing your
holiday feast?
More
Info
-
How does HOME SECURITY keep you safe?
More
Info
-
Should you start a NEIGHBORHOOD
WATCH?
More
Info
-
Is your home PET FRIENDLY?
More
Info
-
How can you make your SUMMER SAFE?
More
Info
-
Do you know what precautions to take
for SAFE WINTER DRIVING?
More
Info
-
How can you make your WINTER SAFE?
More
Info
Online Insurance also provides access to legal
directories of Attorneys, Private Investigators, Consultants and many
more that may help you in your legal needs.
What
do you do after a flood?
Experience is sometimes an
unforgiving instructor. At Online Insurance, we learned
about devastation caused by flood waters firsthand when
Cedar Rapids, IA was hit by a massive flood June 13,
2008. Online Insurance is parented by
enlighten technologies, inc.™, which includes many
other businesses such as
LAWCHEK®,
LawyersListings, and
HouseList. Our headquarters in downtown Cedar Rapids
was inundated with water after the Cedar River crested
at 31.1 feet (19.1 feet over flood stage) to overtake
1,300 blocks of the city.* The first floor was
completely lost and when the water reached 4 feet on the
upper level, it was destroyed, as well. After a slow
road to recovery, and upon reflection, we've written an
article about what to do if a flood hits your home or
business. We hope our readers never have to use the
practical advice in this article.
For the complete article about what to do if your
business or home is flooded, click here.
www.iowacaucus.biz |
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